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COMPLAINTS

We aim to provide the best customer experience possible but we know that sometimes things can go wrong . Please speak to your account manager (if you are unsure on who your account manager is, please call us on 0191 500 5668) who will be on hand to deal with any issues or concerns that you may have .

If you are still unhappy then…
Making a Complaint

  • Complaints should be sent in writing to Customer Experience, Great Annual Savings Group at Spectrum 6, Spectrum Business Park, Seaham, County Durham SR7 7TT or email us.
  • You will receive acknowledgement of the receipt of your complaint within 3 working days.
  • Your complaint will be investigated by our Customer Experience Manager and a response given within 10 working days.
  • For more complex issues that may take longer to resolve, you will be given updates with expected dates for response throughout our investigation.
  • If you are unhappy with the response you receive you can appeal the decision. To do this, put your appeal in writing and request it is reviewed by a more senior member of our organisation. Appeals are to be received within 4 weeks of the receipt of our initial response and explain fully the grounds for your appeal. Again, receipt will be acknowledged within 3 working days and an expected response date will be communicated.
Bradley GrovesChief Executive & Founder

Having founded GAS in 2012, Brad has overseen the company’s huge growth in a short space of time. Starting from modest surroundings in South Shields, rapid progress has seen the business move to its current office in Seaham, which is being expanded across the business park to create an 80,000 square foot GAS campus, featuring one of the finest headquarters buildings outside of London and Manchester.

The majority of Brad’s career has been spent on the boards of FTSE companies, at board level in the private sector and in turnaround private equity.  He was Group MD of Caudwell Group and worked on its sale in 2006 for £1.5 billion.

Brad says:

"Certain businesses we’ve worked with have made six-figure savings over their contract terms. We cover the widest range of business variable costs in the market in one place.  When we get involved with a company, it allows them to focus on their core business.  The extra time we allow them to spend on their strategies can often prove as valuable as the cash we save them."

Did you know?

Brad is the proud Owner and Chief Executive of Spennymoor Town Football Club, who have achieved four promotions and eleven trophies since his takeover in 2009.  His interests outside of business and sport include a passion for animal welfare and he has been an avid dog owner for decades.

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Judith BennisonGroup HR Director

Judith was part of the team who initially set up Great Annual Savings in 2012, she brings with her an abundance of senior management experience, managing the HR/Resourcing functions in numerous fast growing FTSE250 companies including De La Rue International PLC, Blacks Leisure Group PLC and most recently G4S PLC. Judith has played a pivotal role in helping move the business forward with our ambitious growth plans and her impact has seen our head count grow significantly year on year with significant plans in place to manage and lead the continued growth going forward.

Judith says:

"Businesses who are pro-active continually look at managing their costs effectively, those who wait until a recession hits, are reactive and often too late. We want companies to be pro-active and take the pain away by saving costs now, letting GAS do the fully managed cost solution just makes good business sense for any company, whatever the size or industry. Our business ethos is something I truly believe in and want every company to benefit from our help and support, working collaboratively together is a great way to build long term relationships.”

Did you know?

Outside of work, Judith is a member of the Employer Committee for the East Durham area, which helps businesses network with one another in the Durham region as well as helps to attract people & companies to this area. When she’s not networking across the North East you’ll find her doing some form of health & fitness and be having a coffee somewhere with someone!

Paul JohnsonGroup Financial Director

Paul Johnson is very much a home-grown talent.

He joined Great Annual Savings Group in its infancy, fresh from a youth career as a professional footballer with Hartlepool United.  He quickly established a reputation within the business and aced all required accountancy qualifications in the space of four years to become the Group’s Management Accountant.

Several successful projects later, Paul was promoted to Head of Finance.  When the former FD left GAS, he took on the mantle of the business’ most senior finance professional; boasting a string of incredible achievements all under the age of 30.

Quote:

“I have witnessed phenomenal growth at the Group over the many years I’ve worked here and I’m looking forward to guiding the Group into an exciting new chapter.”

Interesting fact:

Paul made his professional debut for Hartlepool United against Bournemouth in the Football League.  Some say Danny Ings still resides in his pocket to this day.

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