CUSTOMER CARE:
THE GAS WAY

COMMITTED TO EXCELLENCE

You may have seen our leaders at Great Annual Savings Group (GAS) speaking about being different. We believe in excellent customer service and we put committed resource into providing this with two dedicated Customer Excellence and Compliance teams. 

We have now created this customer care hub to give our customers a central point of contact with the business’ core customer service teams.

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Our Net Promoter Score

Rated "Excellent" by Trustpilot

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Our customer satisfaction rate

WHAT OUR CUSTOMERS SAY

THE GAS CUSTOMER CHARTER

At GAS, we’re proud to set ourselves apart within the B2B cost saving industry. 

We have created a voluntary charter which outlines our promises to GAS customers on levels of service and care. Our SLAs to you.

THE CUSTOMER JOURNEY

Here at GAS, you, the customer, lie at the heart of everything we do.

We pride ourselves on removing the burden and doing all the hard work for you. That’s why we want your journey with us to be as simple and carefree as possible.

From detailed information on your go live date, to the latest industry advice, we’ll look after you every step of the way.

CUSTOMER CARE BLOG

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WANT TO KNOW MORE?

On a sample of more than 300 customers, we saved them an average of 21%. It’s free and simple to find out how much GAS could potentially save your business. Get in touch for a no obligation quote.

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how are we doing?

We’re constantly looking at ways in which we can further enhance the satisfaction of our customers. In order to do this, we make it a priority to listen to what out customers have to say.

Bradley GrovesChief Executive & Founder

Having founded GAS in 2012, Brad has overseen the company’s huge growth in a short space of time. Starting from modest surroundings in South Shields, rapid progress has seen the business move to its current office in Seaham, which is being expanded across the business park to create an 80,000 square foot GAS campus, featuring one of the finest headquarters buildings outside of London and Manchester.

The majority of Brad’s career has been spent on the boards of FTSE companies, at board level in the private sector and in turnaround private equity.  He was Group MD of Caudwell Group and worked on its sale in 2006 for £1.5 billion.

Brad says:

"Certain businesses we’ve worked with have made six-figure savings over their contract terms. We cover the widest range of business variable costs in the market in one place.  When we get involved with a company, it allows them to focus on their core business.  The extra time we allow them to spend on their strategies can often prove as valuable as the cash we save them."

Did you know?

Brad is the proud Owner and Chief Executive of Spennymoor Town Football Club, who have achieved four promotions and eleven trophies since his takeover in 2009.  His interests outside of business and sport include a passion for animal welfare and he has been an avid dog owner for decades.

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Judith BennisonGroup HR Director

Judith was part of the team who initially set up Great Annual Savings in 2012, she brings with her an abundance of senior management experience, managing the HR/Resourcing functions in numerous fast growing FTSE250 companies including De La Rue International PLC, Blacks Leisure Group PLC and most recently G4S PLC. Judith has played a pivotal role in helping move the business forward with our ambitious growth plans and her impact has seen our head count grow significantly year on year with significant plans in place to manage and lead the continued growth going forward.

Judith says:

"Businesses who are pro-active continually look at managing their costs effectively, those who wait until a recession hits, are reactive and often too late. We want companies to be pro-active and take the pain away by saving costs now, letting GAS do the fully managed cost solution just makes good business sense for any company, whatever the size or industry. Our business ethos is something I truly believe in and want every company to benefit from our help and support, working collaboratively together is a great way to build long term relationships.”

Did you know?

Outside of work, Judith is a member of the Employer Committee for the East Durham area, which helps businesses network with one another in the Durham region as well as helps to attract people & companies to this area. When she’s not networking across the North East you’ll find her doing some form of health & fitness and be having a coffee somewhere with someone!

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