CUSTOMER CARE:
THE GAS WAY

COMMITTED TO EXCELLENCE

You may have seen our leaders at Great Annual Savings Group (GAS) speaking about being different. We believe in excellent customer service and we put committed resource into providing this with two dedicated Customer Excellence and Compliance teams. 

We have now created this customer care hub to give our customers a central point of contact with the business’ core customer service teams.

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THE GAS CUSTOMER CHARTER

At GAS, we’re proud to set ourselves apart within the B2B cost saving industry. 

We have created a voluntary charter which outlines our promises to GAS customers on levels of service and care. Our SLAs to you.

THE CUSTOMER JOURNEY

Here at GAS, you, the customer, lie at the heart of everything we do.

We pride ourselves on removing the burden and doing all the hard work for you. That’s why we want your journey with us to be as simple and carefree as possible.

From detailed information on your go live date, to the latest industry advice, we’ll look after you every step of the way.

CUSTOMER CARE BLOG

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WANT TO KNOW MORE?

On a sample of more than 300 customers, we saved them an average of 21%. It’s free and simple to find out how much GAS could potentially save your business. Get in touch for a no obligation quote.

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how are we doing?

We’re constantly looking at ways in which we can further enhance the satisfaction of our customers. In order to do this, we make it a priority to listen to what out customers have to say.

Paul JohnsonGroup Financial Director

About Paul

Paul Johnson is very much a home-grown talent.

He joined Great Annual Savings Group in its infancy, fresh from a youth career as a professional footballer with Hartlepool United.  He quickly established a reputation within the business and aced all required accountancy qualifications in the space of four years to become the Group’s Management Accountant.

Several successful projects later, Paul was promoted to Head of Finance.  When the former FD left GAS, he took on the mantle of the business’ most senior finance professional; boasting a string of incredible achievements all under the age of 30.

Paul JohnsonGroup Finance Director

Paul Johnson is very much a home-grown talent.

He joined Great Annual Savings Group in its infancy, fresh from a youth career as a professional footballer with Hartlepool United.  He quickly established a reputation within the business and aced all required accountancy qualifications in the space of four years to become the Group’s Management Accountant.

Several successful projects later, Paul was promoted to Head of Finance.  When the former FD left GAS, he took on the mantle of the business’ most senior finance professional; boasting a string of incredible achievements all under the age of 30.

Quote:

“I have witnessed phenomenal growth at the Group over the many years I’ve worked here and I’m looking forward to guiding the Group into an exciting new chapter.”

Interesting fact:

Paul made his professional debut for Hartlepool United against Bournemouth in the Football League.  Some say Danny Ings still resides in his pocket to this day.

Customer Journey

Customer Charter

Adam BrownGroup Marketing Manager

A graduate of Sunderland University in 2011 in Sports Journalism, Adam spent the first few months of his career working as a Journalist before deciding he would enjoy applying his skills on the other side of the fence.

Adam says
"Journalism just wasn’t for me. Like all students when they graduate, I felt obliged to pursue a career in my chosen area of study, before quickly realising I had a diverse skill set that was better suited to the Communications and PR side of things. I gained a wide range of knowledge of writing and the media through my time at University and in the industry, so it was a smooth transition.

In December 2015, Adam leapt at the opportunity to join Great Annual Savings, tasked with the responsibility of setting up and establishing the Marketing Department.  In his short time with the company, he has expanded the team to seven members, with additional scope to grow further.  He has also implemented a successful PR strategy which has seen the company develop its brand reputation in a very competitive market.

Judith BennisonExecutive Director

About Judith

Judith was part of the team who initially set up Great Annual Savings in 2012, she brings with her an abundance of senior management experience, managing the HR/Resourcing functions in numerous fast growing FTSE250 companies including De La Rue International PLC, Blacks Leisure Group PLC and most recently G4S PLC. Judith has played a pivotal role in helping move the business forward with our ambitious growth plans and her impact has seen our head count grow significantly year on year with significant plans in place to manage and lead the continued growth going forward.

Bradley GrovesChief Executive & Founder

About Brad

Having founded GAS in 2012, Brad has overseen the company’s huge growth in a short space of time. Starting from modest surroundings in South Shields, rapid progress has seen the business move to its current office in Seaham, which is being expanded across the business park to create an 80,000 square foot GAS campus, featuring one of the finest headquarters buildings outside of London and Manchester.

The majority of Brad’s career has been spent on the boards of FTSE companies, at board level in the private sector and in turnaround private equity.  He was Group MD of Caudwell Group and worked on its sale in 2006 for £1.5 billion.

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