CUSTOMER CARE:
THE GAS WAY

COMMITTED TO EXCELLENCE

You may have seen our leaders at Great Annual Savings Group (GAS) speaking about being different. We believe in excellent customer service and we put committed resource into providing this with two dedicated Customer Excellence and Compliance teams. 

We have now created this customer care hub to give our customers a central point of contact with the business’ core customer service teams.

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Our Net Promoter Score

Rated "Excellent" by Trustpilot

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Our customer satisfaction rate

WHAT OUR CUSTOMERS SAY

"They have helped us to score a good deal on our utility bills, providing us extra security and cashflow visibility at a time when prices are quite volatile."
Ramside Hall
Ramside Estates
Managing Director
"The appointment of GAS has taken a job out of our hands and the company's experience will enable us to make significant cost savings as we look to grow the business."
Press Up Entertainment
Press Up Entertainment
Group Cost Controller
"Since the first day we worked with the firm, I have found the full Great Annual Savings team to be polite, professional and very easy to work with.
Yarm School
Yarm School
Estates Manager

THE GAS CUSTOMER CHARTER

At GAS, we’re proud to set ourselves apart within the B2B cost saving industry. 

We have created a voluntary charter which outlines our promises to GAS customers on levels of service and care. Our SLAs to you.

THE CUSTOMER JOURNEY

Here at GAS, you, the customer, lie at the heart of everything we do.

We pride ourselves on removing the burden and doing all the hard work for you. That’s why we want your journey with us to be as simple and carefree as possible.

From detailed information on your go live date, to the latest industry advice, we’ll look after you every step of the way.

CUSTOMER CARE BLOG

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WANT TO KNOW MORE?

On a sample of more than 300 customers, we saved them an average of 21%. It’s free and simple to find out how much GAS could potentially save your business. Get in touch for a no obligation quote.

START SAVING TODAY

how are we doing?

We’re constantly looking at ways in which we can further enhance the satisfaction of our customers. In order to do this, we make it a priority to listen to what out customers have to say.

Customer Charter

Customer Journey

Start Saving

Let's see how much you could save.


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