Customer Excellence Apprentice

The Great Annual Savings Group (GAS) is the North East’s fastest growing cost management specialists, offering tailored procurement advice to businesses across a wide range of their variable costs including energy procurement, energy and water cost management, fire safety, telecoms and insurance. Entering our 9th year of trading, our growth is phenomenal, and our staff underpin our success.

Our Customer Excellence team are responsible for analysing all aspects of performance so that the business understands its customer journey and takes steps to ensure that this is an unrivalled, first-class excellence. The GAS team are committed to achieving outstanding levels of customer service and use their analysis to identify areas of success and areas where improvements can be made.

The Customer Excellence Apprentice will support the group through:

  • Obtaining customer feedback through completing customer satisfaction surveys via the telephone
  • Identify and understand customer needs and introduce them to value added services
  • Analysing business performance and making recommendations for improvements
  • Researching industry best practice
  • Assisting in the case management of any customer complaints

Through their work the Customer Excellence Apprentice will:

  • Understand the importance of creating a customer centric culture in delivering commercial goals

The ideal person will:

  • A minimum of 5 GCSEs Grade 4/C or higher, including English and Maths.
  • Proficient IT skills including Microsoft Packages
  • Have excellent verbal and written communication skills
  • Be a flexible team player, with the ability to self-manage
  • Show a can-do attitude with a strong work ethic
  • Be self-motivated, inquisitive and willing to learn and explore new ways of achieving goals
  • Be a cultural fit for GAS; happy to work independently, but flexible to change in a company experiencing rapid growth
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Paul JohnsonGroup Financial Director

Paul Johnson is very much a home-grown talent.

He joined Great Annual Savings Group in its infancy, fresh from a youth career as a professional footballer with Hartlepool United.  He quickly established a reputation within the business and aced all required accountancy qualifications in the space of four years to become the Group’s Management Accountant.

Several successful projects later, Paul was promoted to Head of Finance.  When the former FD left GAS, he took on the mantle of the business’ most senior finance professional; boasting a string of incredible achievements all under the age of 30.

Quote:

“I have witnessed phenomenal growth at the Group over the many years I’ve worked here and I’m looking forward to guiding the Group into an exciting new chapter.”

Interesting fact:

Paul made his professional debut for Hartlepool United against Bournemouth in the Football League.  Some say Danny Ings still resides in his pocket to this day.

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