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Marketing | Business Solutions Advisors | Business Development Managers.
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THE GAS
CUSTOMER JOURNEY
Here at Great Annual Savings (GAS), we’re committed to providing the best service possible for our customers.
For us, excellent service means:
- Saving our customers time.
- Offering industry expertise.
- Providing a 5-star customer experience.
For any business to achieve this, it requires a team effort.
Locking in your business contracts yourself is as easy as signing one document. But, at GAS, we run your contract through a series of quality processes, many of which are award-winning in business energy.
Here, we map out our customer journey, including all the key stages your account goes through and highlight where the real value in our service comes from: our people.
Discovery
Many customers’ first touchpoint with GAS is through our dedicated business energy hub, the home of the energy-focused content we provide to educate UK businesses on the ever-changing energy landscape. We aren’t just here to procure the best energy deals for our customers, we’re also passionate about educating and providing tools for best practice. Our industry knowledge and expertise is woven into our DNA and is a constant thread throughout the GAS customer journey.
Alternatively, you may have spoken to one of our Business Solutions Advisors, internal agents who reach out to businesses who may be struggling to fully understand and exploit the possibilities in the energy market. Many businesses don’t have the time to fully explore the energy market and choose to place their trust in experts like GAS.
“It’s paramount to us that our customers make the correct business decision when selecting their energy contract. This is a fundamental driving force behind our desire to create the most up-to-date and informative industry content possible.”
Adam Brown
Group Head of Marketing
DID YOU KNOW?
GAS’ website - www.greatannualsavings.com, houses the ‘Business Energy Hub’, our free dedicated portal for customers with the latest energy news, advice and money saving tips.
Pricing
Whether you’ve engaged with our content online or been recommended to us by one of our 11,000 strong customer base, at this point, we’ll encourage you to speak to one of our dedicated energy experts, known as Pricing Specialists.
Our Pricing Specialists negotiate with energy suppliers on your behalf, using our existing supplier relationships to procure the most appropriate energy contracts, tailor-made for your business. That does not simply mean getting a price. We can help you dissect your bills, identify and eliminate unnecessary charges and advise on energy-related legislation to provide you with a rock-solid energy strategy.
If we were to say the price of energy was the only substantial advantage at this point, we’d be severely underselling ourselves. A key driving force behind our customers choosing to use our services consistently is our ability to save on one of their business’ most valuable commodities, time.
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Pricing Specialists
“Our consultants are experts at what they do. It’s their job to constantly monitor the energy market, identifying industry trends and opportunities in prices. Through such work, our agents can identify exactly when you should start negotiating your energy contracts, as opposed to simply entering the renewal process once your current deal is coming to an end.”
Phil Andrew
Group Sales Director
DID YOU KNOW?
GAS has unique relationships and long-term strategic partnerships with many of the UK’s leading energy suppliers, providing the platform needed to provide our customers with a first-rate energy strategy.
Compliance
Once your contract has been agreed with our pricing specialists, your contracts and the sales process to-date will be regulated by our dedicated in-house Quality and Risk team. This is an additional layer of protection that you may not even be aware exists, but is important to ensuring you receive the Five-star customer service we believe our customers deserve.
Our award winning Q&R team ranks top of the UK TPI sector for standards and depth of audits. Our team will perform a comprehensive review of each contract to ensure it has the right information and is based on accurate consumption and business info. They are a priceless safety net for our customers. This is a key stage which prevents customers contracts from failing to ‘go live’ and incurring additional costs, such as ‘abandoned contract fees’ etc.
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Quality & Risk Managers
“As a customer-centric business we understand that rising energy prices are a huge concern, and that many of our customers lack the in-house resources to fully evaluate the long-term implications of modern-day energy contracts. That is where our Quality & Risk team come in to remove that burden for them.”
Liam Groves
Head of Quality & Risk
DID YOU KNOW?
Our Quality & Risk team have been independently named as the UK’s number one Third Party Intermediary (TPI) in relation to our sale submission quality.
More saving opportunities
For many energy consultants, once the deal is done and the contracts are signed, they consider the process complete. Here at GAS, we don’t stop there.
Due to the volatility of the energy market, we understand the huge financial constraints businesses are under and the overwhelming renewal prices so many UK firms are facing.
With this in mind, we have secured relationships with some of the UK’s leading service providers, a move that has enabled us to assist our customers in offsetting rising energy costs by saving money on various other areas of their business.
Our free, no obligation Value Added Services (VAS) enable businesses to save on:
- Water
- Waste
- Telecoms
- Electronic Card Payments
- EV Charging
- Insurance
- R&D Tax Credits
- And many more…
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VAS Consultants
“Whilst many of our customers approach us for a particular service, we are seeing an increase in the number of businesses simply looking to reduce their overall outgoings. Our ability to make savings across multiple areas of their business, coupled with end-to-end project management from our team (at no extra cost) are two of the main reasons customers continue to utilise our value-added services.”
Chris Hobbs
Head of Customer Excellence
DID YOU KNOW?
GAS ranks as number one for breadth of expertise in the Cornwall Insight annual market survey, meaning we can help your business save money in more ways than any other TPI.
Support & Satisfaction
Usually, once the contracts are signed and in place, that’s the last you’ll hear from the consultant or supplier until your renewal window opens. To us, the procurement is just the beginning.
Our experienced Customer Excellence Advisors maintain regular contact with customers prior to contracts going live to ensure all legislative and financial requirements are adhered to before the formal switching of contracts, including:
Monthly countdown to your energy contracts going live, including important legal information.
- A dedicated query management team working on your behalf to manage any supplier objections and protect energy contracts from becoming null and void.
- Customer satisfaction calls immediately on contract completion, followed by satisfaction enquiries.
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Customer Excellence Advisors | Query Management Experts | Contract Managers
“We pride ourselves on our ability to remove the burden of switching and provide a seamless transition between contracts for our customers. We understand the complexity of the energy market and how time consuming it can be for businesses throughout the UK. Our customer satisfaction rate of 99% is testimony to the value they place in our Customer Excellence Team.”
Chris Hobbs
Head of Customer Excellence
DID YOU KNOW?
With over 2,000 customer reviews, we are recognised as the UK’s leading cost reduction specialist for customer care according to Trustpilot.
Further Reading
To find out more about the benefits of working with a TPI, and how we offer more than just a price, check out our library of resources below:
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So, there you have it. Working tirelessly behind the scenes, your contract will pass through no fewer than five departments for various amounts of expertise and dedicated support.
This is only the case for one contract. Quite often our teams will be dealing with multiple contracts per customer, with the total working hours surpassing 16 hours.
The average GAS customer contract benefits from 10 different quality checks on its lifecycle, to ensure our customers feel a clear, tangible value from working with us to reduce their costs.
Saving you more
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You’re three clicks away from improving your business’ efficiency.
Speak to us for no-obligation, free advice and arrange a call-back.
