Trustpilot ranks GAS as UK’s number one cost reduction specialist for customer care

Great Annual Savings Group (GAS) has been recognised as the UK’s leading cost reduction specialist for customer care according to Trustpilot.

One of the world’s largest business review sites, Trustpilot currently exhibits over 100 million customer reviews of over 400,000 companies and websites.

With over 1,000 reviews, GAS has achieved the extremely rare Trustscore of 5.0/5.0, unheard of in the cost reduction industry.

Chris Hobbs, Customer Excellence Manager at GAS, felt the firms rating was a testament to colleague’s hard work and the company’s investment into customer care: “Here at GAS, customer care is woven into our DNA. We put the customer at the heart of everything we do and this is exemplified by our Trustscore rating.

“We’ve invested heavily into our customer excellence programme, expanding our team and working closely with our experienced compliance division to deliver the ultimate customer experience.

“Our perfect rating of 5.0 is the natural next step in our mission to achieving our long-term vision of ultimate customer excellence.”

The news is just the latest in a long line of success stories for GAS. In 2020, the company was recognised as the UK’s joint 2nd best employers for Work-Life balance by Glassdoor, one of the world’s largest recruitment sites, before being named as one of the North East’s top 10 fastest growing businesses.

The Group recently announced the launch of their new charitable organisation, the GF Community Foundation, a charity focussed on providing hope, employment and community support to socioeconomically challenged areas with high levels of unemployment.

Find out more about GAS’ commitment to customer excellence.

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Paul JohnsonGroup Financial Director

Paul Johnson is very much a home-grown talent.

He joined Great Annual Savings Group in its infancy, fresh from a youth career as a professional footballer with Hartlepool United.  He quickly established a reputation within the business and aced all required accountancy qualifications in the space of four years to become the Group’s Management Accountant.

Several successful projects later, Paul was promoted to Head of Finance.  When the former FD left GAS, he took on the mantle of the business’ most senior finance professional; boasting a string of incredible achievements all under the age of 30.


“I have witnessed phenomenal growth at the Group over the many years I’ve worked here and I’m looking forward to guiding the Group into an exciting new chapter.”

Interesting fact:

Paul made his professional debut for Hartlepool United against Bournemouth in the Football League.  Some say Danny Ings still resides in his pocket to this day.